When you are an absentee property owner it is critically important that someone you can trust cares for your property in your absence. Paradise Management is your trustworthy partner in managing your property, check our professional staff in About Us
We have more nine years experience as a Property Management Company managing houses, private apartments, fitness centers and HOA comunities If you reply to an inquiry in 3 hours or less you have a 70% higher chance of closing a sale. Paradise Management provides virtually instant response to most inquiries and our inquiry follow-up protocol provides for personal follow-up on every inquiry. You'll see the difference in you occupancy rate!
We provide a variety of services to home Villas, communities and homeowners associations throughout the Dominical and south area. We customize our services to best fit the size and operation of each entity.
Each community is different , and has its own, unique needs. We listen carefully, then tailor a program to fit your specific needs. From budgets to inspections to maintenance, we can help take the load off your shoulders.
Complete Property Maintenance Services
State-of-art rental Sales technology and rental services
Automated Monthly Accounting and Profit & Loss
The key of Paradise Property Management is our ability to act promptly and efficiently. We can arrange all types of service related to property management, especially in emergencies. We have a complete team of approved and reliable contractors including supppliers of interior and outdoor furnishing and equipment. We always communicate with the landlords and all works are discussed before they are done.
If you require any further information or references, please don’t hesitate to contact us. We will explain to you in detail how our property management works. We can meet you directly in the property, or you are welcome to come to our office for an introduction meeting.
What type of rental properties do you manage?
A. We manage villas and homes designed to appeal to an upscale international vacation rental market. Additionally, we provide management services to Homeowner Associations that wish to outsource the management of their common areas.
In what geographic areas do you provide management services?
A. We work in the Central Pacific region of the Costa Rica in the vicinity of Dominical/Dominicalito
What property management experience and credentials do you offer?
A. Paradise Property Management brings 9 years of experience and expertise and the professionalism you should seek from any property management company you hire. See the About Us page, if you haven’t already, for a complete introduction to our property manager and professional management team.
Why should I hire you as my Property Management company?
A. Because by providing you not only quality property maintenance services, but excellent sales results as well, we will ultimately produce the lowest cost of ownership to you.
What will you do to rent my house?
A. We advertise you home, individually on the major vacation rental websites to get you maximum exposure. We also advertise at a premium rate to gain preferential positioning of your villa on the various websites. There are 165 villas in the Dominical area, we insure you are shown at the top of the list! Additionally we have invested in state of the art technology that allows us, upon receipt of an inquiry, to instantly price it, verify availability and create a beautiful customized graphic response which is almost instantly sent back to the potential client. It has been proven that the faster you respond, the higher your percentage of closed sales- we don’t lose a minute!
How do you make sure the guests are taking good care of my home while renting?
A. Our in-house housekeeping staff is on site every day. In addition to a great amenity to help secure rental customers, it allows us to monitor guest treatment of your home. Our housekeeping supervisor has been with us for years.
What do you do if they are not taking care of my property as they should?
A. The property manager personally handles these situations. Any blatant abuse by guests will result in guests being removed from the villa. We have designed our rental contracts such that the credit card used for payment is also the guarantee in the case of damage or abuse. We block funds upon check-in and release them upon check-out after inspection. If necessary we will involve the authorities in extreme situations.
Q. How informed will I be about what happens with my property?
A. Each owner receives a monthly statement by the 10th of each month. This statement will reflect all new sales and collection of rents due on existing sales, along with all expenses, all precisely detailed for the owners understanding. Any urgent issues or significant unexpected maintenance events are immediately communicated to the owner by the Property Manager. Our Property Manager is also reachable directly on our toll free number.
How do you handle maintenance requests?
A. We design our agreement with owners with as much or as little involvement as they are comfortable with. We do establish an amount below which no authorization is required to perform required maintenance. The amount can be set at the owner’s comfort level over the course of our relationship so as to provide the owner the level of involvement they desire. You will see this repair detailed on your monthly statement. If we think a repair might exceed this amount, we will call you and let you know what is happening, what we think should be done, and what the estimated cost might be. For large maintenance items the owner will be asked to wire funds in advance if they have insufficient funds in their owner’s account.
How do you find the right people to perform repairs and maintenance on my villa?
We combine our in-house capabilities with outside vendors with whom we have maintained a long standing relationship. Over the years we have identified the companies providing the best value to our owners. What this means is that through first-hand experience we know whose work meets the quality standards we demand and which companies stand behind their work. We have the right companies at the right price that do work that we cannot do ourselves due to either the technical requirements of the job or due to urgency of the work and the demands on our staff. Wherever possible we strive to perform work in-house which insures the owner the same standard of quality we offer in everything we do.
Do you hold some of my money for repairs? How much?
A. No, unless otherwise directed by you, we deposit any surplus funds each month into the account you have directed us to use.
My home has a pool or spa, how do you handle that?
A. We have trained staff, competent in the maintenance of spas and pools. This is crucial since this is one of the most desirable amenities and one which rental customers expect to be in tip-top shape. We insure that. A pool or spa with poor water quality or a repair issue can result in renter dissatisfaction and a negative review on-line. We strive to insure this never happens in one of our villas!
You guys seem sort of picky about the properties you take, why is that?
A. We have been successfully managing property for 9 years. We want to insure the owner’s success as well as ours. Since we represent many owners, it would do any 1 owner a disservice if we had properties in our portfolio that did not have a consistent standard of luxury and upkeep. Rental customer reviews are the leading guide that people use to make rental decisions. A poor review due to unmet expectations or poor upkeep on 1 home can reflect on us and our ability to successfully secure rentals across our entire inventory of villas.
How do you handle the accounting of all the sales and repairs of my villa and how often do I receive a report?
A. All sales, and related commissions and other expenses are reported in detail on the owner’s statement along with all expenses, clearly described and detailed. We close out each month and send statements by the 10th of the month. Surplus funds are wired to your local bank of choice in Costa Rica and payments of amounts owed to us are expected within 5 days of receipt of your statement. We also accept credit cards for payments of any balance owed to us.
Does your property management agreement give you exclusive right to rent my property?
No, we do not require an exclusive right to rent your villa.
How are security deposits handled from guests?
A. We work just like any other hotel or car rental firm. When you check-in we ‘block’ an amount ($500) to be held in case there is damage to the villa. In the guest’s contract, they give us the right to use their credit card for any damages to the villa. Upon check-out, we inspect the villa with the guest and if there is no damage, we release the ‘block’. Since we inspect the villa daily through our housekeeping service, we would become aware of any major damage within 24 hours. Major damage must be paid for immediately or the authorities are contacted.
How soon can you start managing my home?
"We would like to thank the Paradise Management team, especially Esteban Ulloa, for making our move here worry-free. They take care of landscaping, housekeeping, rentals of our home, security, home maintenance, and more. They are quick to respond to any problems that may come up and handle them in a very professional manner. Having them here was a big factor in our deciding to live at Paradise Breezes. Pura Vida!"
Paul Gerace & Ceasar Garcia, Villa Pacifica
''As one might imagine, owing a vacation home out of the country is worrisome. What about maintenance? What about upkeep? What about security? And that is why so many opt for condominium living. While there’s nothing wrong with a condo, you tend to lose several special features of vacation living, such as space, the warm feeling of home and most of all, privacy. That’s why Paradise Management has all the answers. You have the convenience of a condo with all the amities of owning your own home. Our experience with Paradise Management has been nothing short of exceptional. The team is experienced, honest and willing to diligently work for their clients. We have so enjoyed our home in Costa Rica and one of the main reasons is the peace of mind Paradise Management provides us."
Starla & Mike Sheaffer, Villa Buena Vista
"The idea of purchasing a rental property in a foreign country was daunting at first it has actually been surprisingly easy. Paradise Management has guided and supported us through every aspect of long distance ownership. Integrity and professionalism are consistently displayed and we always feel that our best interests are of utmost importance.
Esteban Ulloa and his staff handle all aspects of property management for us including maintenance and rentals. Communication is clear and reliable; accounting is always prompt and accurate; guest reviews attest to the service; and our home is maintained as well as if we are here. Paradise Management Company always made us feel welcome as a guest, making every visit more special than the last. As owners, we feel we are coming home each time we visit and that our property is in good hands when we cannot be here."
Karen & Randy Leffler, Villa Cristal
I have known Esteban Ulloa for over ten years now. Esteban was the assistant manager at the apartments my wife and I rented for several years in Dominical, Costa Rica. At the time, we were designing and building a house in Costa Rica. Esteban always provided the best customer service with a smile and excellent English. He made our first entry into Costa Rica very positive and easy.
Recently after constructing our Villa and having others provide Property Management for five years, I approached Esteban about managing our home for vacation rentals. I was unhappy with previous property managers for a number of reasons. I knew that Esteban would provide superior service with complete honesty, which is important when you are 3,000+ miles away. I was pleased when Esteban accepted the offer to provide property management services for me this past July. Since July, I have experienced a number of improvements to my Villa, plus a large increase in rental bookings. This will be the best year of rentals for me in five years of vacation rentals.
Esteban provides excellent property management with superior workers on all tasks; landscaping, pool, home repairs, car maintenance, computer services, and housekeeping. He has excellent professional standards and the Villa has never been so well maintained. He always provides me with honest and excellent advice for the property. Finally after many years, I have the upmost confidence that my Villa is in good hands. I highly recommend Esteban and Paradise Management to others.
Jack Williams, Villa Roselare